Thank you for choosing Flower Delivery Cheam for your online flower orders in Cheam and the surrounding areas. These Terms & Conditions detail the contractual agreement between you as our valued customer and Flower Delivery Cheam (“we”, “us”, or “our”). By accessing and placing orders via our online platform, you agree to abide by these terms, so please read them carefully before making a purchase. These terms apply to all customers within Cheam and nearby localities to ensure consistency and transparency in our flower delivery services.
"Website" refers to our online platform for placing flower delivery orders.
"Customer" or "You" refers to the individual purchasing flowers through our service.
"Product(s)" refers to flowers, bouquets, plants, and related items offered for sale.
"Order" is the completed transaction made through our online system.
Placing an order with Flower Delivery Cheam is designed to be straightforward, secure, and convenient for customers throughout Cheam and its neighbouring areas.
2.1 Product Selection: Browse our website and select your chosen floral arrangements and any additional products. Complete all required fields to ensure accurate delivery information.
2.2 Order Submission: Orders are submitted via our online checkout form. Ensure that recipient and sender details, messages, and delivery dates are clearly and correctly entered. Incorrect information may lead to delays or failed deliveries, and we accept no liability for errors resulting from inaccurate details provided by the customer.
2.3 Order Acceptance: Upon submitting your order, you will receive a confirmation message on-screen and/or an order reference. This confirms receipt but does not guarantee acceptance. A legally binding contract is formed when you receive a dispatch confirmation from us, at which point we commit to fulfilling your request. We reserve the right to decline orders at our discretion, including but not limited to situations where there is insufficient stock or incomplete delivery information.
2.4 Delivery Area: Our flower delivery service covers Cheam and adjacent locations. We recommend verifying that we deliver to your desired address before placing your order.
We offer a secure online payment system to facilitate efficient flower delivery throughout Cheam and nearby areas. All prices shown on the website are in Pounds Sterling (£) and inclusive of VAT.
3.1 Accepted Payment Methods: We accept major debit and credit cards and may accept other secure online payment options as specified on our checkout page. All payments must be completed at the time of order submission.
3.2 Pricing: Please note all prices are subject to change without notice. Orders will be charged at the price displayed at the point of order submission and confirmation. Flower prices may occasionally fluctuate due to market conditions, especially during peak periods (e.g., Valentine’s Day, Mother’s Day), and such adjustments will be made visible when you select a product.
3.3 Security: We do not have access to your payment card details as transactions are processed through trusted payment providers using encrypted communications. Please ensure your payment details are correct prior to finalising your order.
4.1 How to Cancel: Should you wish to cancel or amend your order, please notify us as soon as possible. Cancellations should be requested before your flowers are processed for dispatch. Because of the perishable nature of our products, once flowers have been arranged or dispatched, cancellations and refunds may not be possible.
4.2 Refunds: For valid cancellations requested within the acceptable timeframe, we will provide a refund using your original payment method. Deductions may be made to cover costs incurred if preparation of your order has commenced before the cancellation request is received. Refund processing times may vary according to your card issuer or payment provider.
4.3 Exceptions: In certain circumstances, we reserve the right to refuse cancellations, such as orders for peak event dates or bespoke arrangements created specifically for you. Where your order qualifies for cancellation and refund, we will confirm the details in writing.
5.1 Delivery Schedule: Standard delivery is available for Cheam and nearby areas, generally on the date requested by you during checkout, subject to product availability and weather or logistic conditions.
5.2 Delivery Address: Accurate delivery details are essential for the timely arrival of your flowers. We cannot be held liable for failed delivery where incorrect address information has been supplied. Any additional fees arising from address corrections or re-delivery will be charged to the customer.
5.3 Delivery Confirmation: Our commitment is to deliver your flowers as close as possible to your chosen date. Where circumstances prevent us from achieving this, we will notify you at the earliest opportunity and offer alternatives or a refund if necessary.
5.4 Non-Delivery: Should a delivery be missed due to no one being present at the recipient’s address, we may leave the flowers with a neighbour or in a safe location. Where this is not possible, we will attempt to contact you to arrange another delivery; however, additional handling charges may apply.
6.1 Product Images: All images of bouquets and arrangements are for illustrative purposes only. As flowers are seasonal and subject to market availability, we may substitute blooms or packaging, ensuring that the overall value and style are maintained. Substitution will always be made with similar or better-quality flowers.
6.2 Freshness Guarantee: We take pride in delivering the freshest flowers available. Arrangements are prepared as close as possible to delivery to maximise longevity. Customers are advised to follow our care instructions to ensure the longest possible enjoyment of their flowers.
6.3 Complaints: Should you have any concerns regarding quality or freshness upon delivery, please contact us within 24 hours of receipt, providing images if possible. This allows us to address your concerns in line with our satisfaction guarantee.
When placing an order for flower delivery in Cheam, you agree to provide accurate, current, and complete information as requested. You are responsible for maintaining the confidentiality of your account and password information, and for restricting access to your computer or device. Any misuse of our service or providing false information may result in cancellation of orders or suspension of your account.
8.1 Limitation of Liability: To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to our website or services, whether express or implied. Our liability for losses sustained by you as a result of our breach of contract is limited to the value of your order.
8.2 Indirect Loss: We will not be liable for any indirect or consequential loss, or loss of enjoyment, reputation, business, or profit resulting from the use, delay, or non-availability of our products or services.
8.3 Events Beyond Our Control: We will not be liable for delays or inability to deliver due to circumstances outside our reasonable control, such as severe weather, pandemic events, transport failures, or unplanned business closures.
All content on the Flower Delivery Cheam website—including photos, graphics, text, and product names—is protected by intellectual property rights and may not be reproduced, distributed, or used without our prior written consent.
Your privacy is important to us. All customer data provided is processed in accordance with our Privacy Policy, which complies with UK data protection legislation. We use your information solely to process orders and improve your experience. We do not share your personal information with third parties except for delivery partners involved in fulfilling your order.
These Terms & Conditions and any disputes arising from them will be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction to settle any disputes.
Nothing in these terms affects your statutory rights as a consumer under UK law.
12.1 Severability: If any part of these Terms & Conditions is deemed unlawful, void, or for any reason unenforceable, such provision shall be deemed severable and will not affect the validity and enforceability of the remaining Terms.
12.2 Waiver: No waiver by us of any default or breach in these Terms & Conditions shall constitute a waiver of any other or subsequent default or breach.
12.3 Changes to Terms: We reserve the right to update or modify these Terms & Conditions at any time. Any such changes will be effective immediately upon publication on our website. Continued use of our service constitutes acceptance of the revised Terms.
If you have any queries or require clarification regarding these Terms & Conditions, please contact our customer support using the contact form on our website. We aim to respond to all queries promptly and courteously.
Last updated: June 2024
These Terms & Conditions apply to all online flower delivery customers in Cheam and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Cheam, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Cheam.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
