At Flower Delivery Cheam, our mission is to provide every customer with the freshest blooms and exceptional service. As a trusted local florist, we are committed to serving households and businesses throughout Cheam and the surrounding areas with high-quality arrangements that leave a lasting impression.
We understand the importance of satisfaction when sending or receiving flowers, and our returns, refunds, and complaints process is designed to offer peace of mind alongside our fresh flower guarantee.
We guarantee that all our floral arrangements use only the freshest flowers, expertly selected and arranged on the day of delivery. Our flowers are sourced daily and carefully handled to retain optimal freshness for every customer. The standard freshness window for our arrangements is a minimum of 5 days from the date of delivery, provided care instructions are followed.
It is rare, but if your flowers arrive damaged or in unsatisfactory condition, we are here to help. Please check your delivery as soon as it arrives. If you notice any damage or excessive wilting, we request that you contact us the same day of delivery with a description of the issue.
To assist in resolving your claim promptly, we kindly ask for a clear photograph of the flowers in their original packaging. This helps us identify what went wrong and uphold our high standards of quality.
Your satisfaction is our priority. If your flowers arrive damaged, wilted, or not meeting our freshness standards, we offer both refund and replacement options:
Our team will work with you to ensure a suitable outcome, whether that means refreshing your order or arranging a refund. Please note, all refund or replacement requests must be made within 24 hours of receipt of your order to allow us to act swiftly.
We strive for excellence in every flower delivery, but if you are dissatisfied with any aspect of our service, we take your feedback seriously. Should you need to make a complaint, please contact us with your order reference and a detailed description of your concern. Our dedicated customer service team reviews all complaints promptly and will be in touch within 24 hours during the working week.
Our goal is to resolve your complaint to your satisfaction as quickly as possible. We appreciate constructive feedback, as it helps us continuously improve our service for all customers across Cheam.
Flower Delivery Cheam is proud to be the florist of choice for both households and businesses in our community. With our fresh flowers guarantee, transparent refund policy, and dedicated complaint resolution process, you can trust us to handle your floral needs with professionalism and care.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
